Why “Schedule Over Lower Priority” in Salesforce Field Service Still Needs Careful Design

Leigh-Anne Nugent

Published on: 01/04/2026

A practical Office Hours Insight session on why “schedule over lower priority” in Salesforce Field Service is harder than it looks, what changes under Enhanced Scheduling & Optimization, and why a waitlist approach may be the better customer experience.

Salesforce Field Service Innovation

How to Get Enhanced Scheduling and Optimization Working in Salesforce Field Service

Leigh-Anne Nugent

Published on: 27/03/2026

A practical walkthrough of Salesforce Field Service Enhanced Scheduling and Optimization, covering setup requirements, territory strategy, test data, and the key details that make scheduling work.

Salesforce Field Service Innovation