Who We Are
Our Vision
At Tinker Time Labs, we help organizations bridge the gap between strategy and execution—transforming them into high-performing, future-ready businesses.
We work with field service, manufacturing, and customer experience leaders to unlock operational efficiency, streamline decision-making, and prepare for the next era of service excellence.
Our Mission
We exist to empower organizations to move beyond reactive service models and into a proactive, data-driven future.
By focusing on operational excellence, workforce transformation, and sustainable business growth, we help businesses future-proof their service operations while creating lasting impact.
Our Approach
What if you could eliminate inefficiencies, reduce wasted time, and boost performance—without trial and error? That’s what our proven approach delivers.
- What if you could eliminate inefficiencies, reduce wasted time, and boost performance—without trial and error? That’s what our proven approach delivers.
- Optimize – We develop a custom transformation roadmap aligned with your goals.
- Execute – We provide hands-on support to implement solutions, ensuring long-term success.
Meet the Founders
Leigh-Anne Nugent
Field Service & Business Transformation Leader | Architecting the Future of Service
With over two decades of experience in Salesforce architecture, field service transformation, and business strategy, Leigh-Anne has worked with some of the world's largest organizations to optimize service operations, drive digital transformation, and implement scalable, high-impact solutions.
Her expertise spans:
🔹 Field Service & Aftermarket Strategy – Helping organizations move from reactive to predictive service models.
🔹 Customer Experience & Workforce Readiness – Designing systems that improve technician efficiency, service response times, and operational resilience.
🔹 Technology & Process Optimization – Ensuring companies leverage technology effectively to drive measurable business outcomes.
Why She Built Tinker Time Labs:
"I started Tinker Time Labs because I saw a gap between strategy and execution. Too many companies invest in technology without a clear roadmap to success. We’re here to change that—by helping organizations not only define their vision but execute it flawlessly.”
Liza Magcale
Co-Creator | Business Consultant | Leadership Coach | Asking the Right Questions and Turning Strategy into Smart Execution
With a track record of transforming businesses into high-performing, future-ready organizations, Liza Magcale helps leaders bridge the gap between vision and execution. As a co-founder of Tinker Time Labs, she partners with executives and teams to streamline operations, drive innovation, and implement strategies that deliver real, measurable impact.
Her expertise spans:
🔹 Leadership & Growth Strategy – Equipping leaders with the tools to navigate change, foster resilience, and scale with confidence.
🔹 Business Process Optimization – Identifying roadblocks and designing smarter workflows for increased efficiency and impact.
🔹 From Ideas to Action – Ensuring bold strategies don’t just stay on paper—but turn into tangible, lasting results.
Why Tinker Time Labs?
"I co-founded Tinker Time Labs because too many great ideas stall in execution. Companies invest in technology and strategy but struggle to translate them into real outcomes. We’re here to change that—helping organizations move from planning to progress, faster and smarter—so they don’t just keep up, they lead the way."