How Preventative Maintenance Really Works in Salesforce Field Service

How Preventative Maintenance Really Works in Salesforce Field Service

How Preventative Maintenance Really Works in Salesforce Field ServiceLeigh-Anne Nugent
Published on: 01/04/2026

A practical Office Hours Insight session on preventative maintenance in Salesforce Field Service, covering maintenance plans, work rules, service contracts, work order generation, and the setup decisions that make the process work.

preventative maintenancesalesforce field servicemaintenance plansmaintenance work rulesservice contractsasset maintenancework order generationfield service strategy
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Why Asset-Centric Field Service Changes How Teams Think About Service

Why Asset-Centric Field Service Changes How Teams Think About Service

Why Asset-Centric Field Service Changes How Teams Think About ServiceLeigh-Anne Nugent
Published on: 01/04/2026

A practical Office Hours Insight session on Asset Service Lifecycle, connected asset thinking, work plans in partner experiences, and why first-time fix rate should be treated as a service outcome, not just a metric.

asset service lifecyclesalesforce field serviceconnected assetsasset health scorework plansfirst-time fix rateproactive serviceservice strategy
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