Field Service Transformation

Why Field Service Leaders Need a Stronger Foundation Before They Optimize

Leigh-Anne Nugent

Published on: 01/04/2026

A practical look at why field service leaders must strengthen scheduling, service execution, and customer experience foundations before moving into automation and intelligent optimization.

field service transformationfield service optimizationservice schedulingintelligent service organizationself-service schedulingservice automationfield service strategyservice master class

What Salesforce Field Service Really Covers and Why the Domain Matters

Leigh-Anne Nugent

Published on: 01/04/2026

A practical introduction to the field service domain, explaining what onsite service really involves, why it spans so many industries, and how connected, proactive service models are changing the future of service delivery.

salesforce field servicefield service domainonsite servicefield service transformationworkforce schedulingservice operationsconnected assetspreventative maintenance

What Field Service Really Is, and Why It’s More Complex Than People Think

Leigh-Anne Nugent

Published on: 01/04/2026

A practical introduction to the field service domain, covering onsite service work, scheduling complexity, workforce challenges, and why connected, proactive service is the future.

field servicefield service transformationonsite serviceservice operationsworkforce schedulingconnected assetsservice contractsfield service strategy